FAQs

Why are you called Unhinge?

Unhinge is about giving you the power to unhinge your door and start from scratch with a new fresh look that’s all new and all you. But you don’t have to DIY. Unhinge is all about doing it together. This is the place to find stylish hardware and inspiration and the knowledge you need to remodel or refresh your home.

How do I return a product?

Our RETURN page has all the details.

How does shipping work?

Check out our SHIPPING page.

I have a question about a product. Is it possible to talk to a real live person?

Yes, we have friendly customer service folks prepped and ready to answer your questions. You can call us at 1-844-UNHINGE (1-844-864-4643).  We are here for you Monday-Friday between 8am-5pm PST.

What brands are your products and where are they manufactured?

We carry 3 different brands.  SCHLAGE, SANDCAST by EZ-SET, EZ-SET, and CITILOC.  All of our products are manufactured in Mexico and Taiwan.

What’s the warranty for your products?

Our products are backed by a five-year finish and mechanical warranty.  Bottom-Line Clearance items, items noted (Clearance) in the name, are backed by a one-year finish and mechanical simple because we cannot guarantee these items will be in stock for replacement purposes.   Please contact our friendly customer service for more details.

I am price shopping and notice that your products are priced significantly lower than other brands and websites.  Why?

We’re glad you asked.  We think that shopping for what you need should be as simple as possible, so we only offer the best price.  We have a very unique relationship with the manufacturer and are able to negotiate some great deals which we then pass on to you, our customers.   It’s as simple as that.

What are some comparable brands for your locks?

Our QUALITY locks are comparable to both Kwikset and Baldwin,  if you’re more familiar with them.  We are priced significantly lower because we have great buying power, thus are able to get the best deals for you.