SCHLAGE Archives

Return Policy

We’re stoked that you chose to shop with us and we’ll do everything in our power to make your experience a good one. We’ll work to make things right if you’re not satisfied with your purchase. Just follow these simple steps for a return or exchange.

Time limit: Returns must be made within 60 days of original receipt.

Returns: We ask that no goods are accepted without prior authorization from UNHINGE. For your convenience, a Return Label will be issued after the customer has contacted UNHINGE about the return. UNHINGE is not liable for any returns made without our prior knowledge. The customer must have all of the original merchandise and packaging in good condition.

Restocking Fee: All returned goods will incur a 15% restocking fee unless the customer is planning to do an exchange for a similar product.

Return and exchange shipping: The customer will incur the entire shipping cost to return and for the reshipment of exchanges unless this was due to an error caused by UNHINGE.

Our warranty: All goods sold by Unhinge are warrantied against defects for 5 year (mechanical and finish). Bottom-Line-Clearance items, items that contain the word “Clearance” in the product name, are warrantied against defects for 1 year (mechanical and finish) simply because we cannot guarantee those items will still be in stock for replacement purposes.. In no case is Unhinge responsible for user-caused damage or damage incurred during installation. The warranty will be void if the goods have been subjected to misapplication or abuse.

Pricing: All product prices are subject to change without notice.