Citiloc Door Hardware

Return Policy

We’re stoked that you chose to shop with us and we’ll do everything in our power to make your experience a good one. We’ll work to make things right if you’re not satisfied with your purchase. Just follow these simple steps for a return or exchange.

Time limit: Returns must be made within 60 days of original receipt.

Returns: We ask that no goods are accepted without prior authorization from UNHINGE. For your convenience, a Return Label will be issued after the customer has contacted UNHINGE about the return.  UNHINGE is not liable for any returns made without our prior knowledge. The customer must have all of the original merchandise and packaging in good condition.

Restocking Fee: All returned goods will incur a 15% restocking fee unless the customer is planning to do an exchange for a similar product.

Return and exchange shipping: The customer will incur the entire shipping cost to return and for the reshipment of exchanges unless this was due to an error caused by UNHINGE.

Our warranty: All goods sold by Unhinge are warrantied against defects for 5 year (mechanical and finish). Bottom-Line-Clearance items, items that contain the word “Clearance” in the product name, are warrantied against defects for 1 year (mechanical and finish) simply because we cannot guarantee those items will still be in stock for replacement purposes..  In no case is Unhinge responsible for user-caused damage or damage incurred during installation. The warranty will be void if the goods have been subjected to misapplication or abuse.

Pricing: All product prices are subject to change without notice.

Shipping Info

We want you to get your goods as fast a possible.

To save you money we cut out the middlemen. So you can order directly from us and we’ll ship it to you as fast as humanly possible. It’s that simple! Most orders placed before 1PM PST go out the same day and any order that doesn’t require special keying should be en route to you by the next day.

Shipping is free for every order over $100.

That’s right, we want you to be able to order everything you want to create your home without worrying about excessive shipping costs.

No sales tax*

Yet another way we’re trying to keep your hard earned money in your pocket.

*Sorry Georgia friends, unfortunately we have to collect sales tax from you

No hidden handling fees

We never charge extra to get your package ready. Shipping and handling are the same things in our eyes so there’s no reason to be charged twice. ”

How quickly do you need your item?

Need it in time for a weekend project? You can choose from:

• Next Day Air A.M.
• Next Day Air
• Next Day Air Saver
• 2nd Day Air A.M.
• 2nd Day Air
• 3-day select
• Ground

UPS MAP: Transit days for delivery from CA  (Transit day starts the day following the ship date)